Privacy Policy
PRIVACY POLICY: We value every merchant and we want your online experience to be the best. To insure integrity, YourFenceStore.com will use any customer information collected by YourFenceStore.com only for identification and contact purposes and/or for demographic information to be used by our staff. This information will be used to help YourFenceStore.com ensure that its services are best designed to meet its customers’ changing needs. Regarding e-mail, YourFenceStore.com does not send unsolicited or “spam” e-mail. YourFenceStore.com uses e-mail addresses collected for a number of e-mail alerts and newsletters which are used to communicate new information, special offers and new products to our customers. All customers are given the opportunity to unsubscribe at any time. YourFenceStore.com does not sell or rent its e-mail lists. It is against YourFenceStore.com’s policy to provide any customer information to any third party without the customer’s prior permission.
TERMS OF CREDIT – SERVICE CHARGE: A service charge of one and one-half percent (1 – 1/2%) per month will be charged on all past due balances.
PRICING: Please note that all prices are in U.S. currency. Shipping and handling is not included unless otherwise specified. When shipping is included in the price, there may be some circumstances for an additional freight charge. This usually arises when shipping large packages to a remote location or near the East or West coast. You will be notified before your order is processed. Please call before placing an order if you have any questions. All prices are subject to change without notice.
ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If shipping, handling or insurance applies to your order or if sales taxes apply, we will also let you know those amounts at that time. If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock. If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks. Item(s) paid for by money order are shipped usually within 5 business days after receipt of the money order. If you are paying by credit card, your order will usually be shipped within 2-7 business days after receipt. Your Fence Store reserves the right to refuse and / or process an order at its sole discretion for any reason.
CANCELLATION: In the event that Buyer cancels an order, including an order for material not customarily carried in stock by Seller, Buyer agrees to reimburse Seller for all costs and damages incurred by Seller as a result of said cancellation. Buyer agrees any cancellation must be in writing and in return acknowledged by seller in writing.
INSPECTION: Immediately inspect the item(s) you have received. If you are missing parts or were sent the wrong item(s), contact us no later than five (5) days after receiving the merchandise. Keep all contents and original packing material.
APPLICABLE LAW: The laws of the State of Utah shall govern orders and all matters involving interpretation and enforceability thereof.
ATTORNEYS: In the event it is necessary for Buyer to enforce any of the terms and conditions or any rights resulting there from, then in addition to any other damages that may be awarded to Seller, Seller shall also be entitled to be awarded damages from Buyer in the amount of Seller’s reasonable attorney’s fees incurred in enforcing its rights hereunder, including all matters involving the collection of amounts due by Buyer to Seller. At seller’s option a third party (licensed arbitrator), rather than litigation may arbitrate any dispute resulting from the terms and conditions.
DELAY: Seller shall not be responsible for delays in shipment as a result of causes beyond the control of Seller, including shortages of material, acts of God and strikes and lockouts. To the extent that Seller, as a result of such contingency beyond the control of Seller, is unable to perform its obligations under this order, in whole or in part, then to that extent, this Agreement shall be considered as cancelled without liability to either party, but shall remain in full force and effect as to the unaffected portion of such order, if any.
WARRANTY: All items sold by Your Fence Store are warranted solely by the manufacturer/distributor. All items needing repair should be sent to the manufacturer/distributor directly for service. Your Fence Store is not liable if the manufacturer/distributor fails to perform warranty service. Your Fence Store will not be responsible for any consequential or incidental damages resulting from the sale or use of any merchandise purchase from us.
REFUSED SHIPMENTS: Orders refused where a shipping expense has been incurred by us, the customer agrees to pay all freight charges incurred. Refused shipments will be subject to a 35% restocking fee.
CUSTOMIZED PRODUCTS AND SPECIAL ORDERS: Customized products and / or special orders are non-returnable and can not be cancelled once the order has been placed. Contact us for products that are non-returnable. Aluminum fence products are considered special orders and are non-returnable.